Home Service Module

Allow your customers to create an account with you so they can prepay or postpay for their usage. They can check their usage report and recharge their account at any time. They will have a local access number to dial when they want to make long distance calls and will never have to enter a PIN because the module has ANI recognition. IPsmarx billing for Residential/Business services provides you a complete toolkit to manage billing, customer and call information related to both prepaid and postpaid service options.

Features include:

• Invoicing for postpaid and prepaid customers
• Optional additional fees such as surcharge or connection fee.
• Online Customer Registration (With the purchase of the E-store Module)

Reseller Management

With the IPsmarx Unified Reseller Management modules, Administrators can sign up resellers to promote any of their VoIP services. Administrators can define their own reseller program and set permissions, such as sharing or limiting access to the different services they can offer, re-assigning customers to different resellers and allowing resellers to add funds to customers' accounts. There are four types of reseller modules available within the IPsmarx platform, allowing Administrators the flexibility to define their own unique reseller program.

Usage Based Reseller Module

A Usage Based Reseller will get compensated through a commission structure set up by the Administrator. This commission can be based on a percentage or a flat rate or both and the commission can be based on long distance calls as they are placed or at the end of the monthly bill. The Usage Based reseller will be able to login to their own interface to manage their customer accounts, but they can only use the service selling rates assigned to them by the Administrator when registering a new account. Reports like CDR, Commission and Balance report can be also available to them if the Administrator has allowed it. If the Administrator allows it, resellers will be able to see and manage each other’s customer accounts. Resellers can also sign up their own subagents. 


Payment Based Reseller Module

A Payment Based Reseller will receive compensation through commission set up by the Administrator. This commission can be based on a percentage or a flat rate or both and will be applied as soon as the reseller’s customers add money to their account balance. The Payment Based Reseller will be able to login to their own interface to manage their customer accounts; they can only use the service selling rates assigned to them by the Administrator when registering a new account. Reports like CDR, Commission and Balance report can be also available to them if the Administrator has allowed it. If Administrator allows it, his resellers will be able to see and manage each other’s customers’ accounts. Resellers can also sign up their own subagents. 


White Label Reseller Module

Using this module, Rate Based Resellers (white label resellers) have the flexibility to define selling rates for their customers and agents, and their agents are able to define their own selling rates for their customers. This module allows the reseller to set up their own selling rates based on predefined buying rates. The Rate Based Reseller will be able to login to their own interface to manage their customer accounts and create their own service selling rates. Reports, such as CDR, ASR, ACD and Customer Report are also available to them as well as invoicing (as long as the Administrator has this feature enabled). This type of reseller traditionally has their own brand, company name, and logo that is displayed on their own website.  


Pinless Reseller Module

The Pinless Reseller module is available to compliment the Payment Based Reseller module. Resellers can utilize this module to sign up customer accounts or recharge customer’s account balance by just retrieving a customer’s phone number and the number they registered will be automatically assigned to the pinless feature. The pinless reseller module offers the advantage of faster registration for when resellers are located in a fast paced customer service environment, such as a convenience or grocery store. The Administrator will have access to the Pinless recharge report for details about total amount recharged per pinless reseller, profit and other information. 

Reseller E-store

This feature enables your resellers to have their own branded website. They can display their own logo and their customers can use this complete E-commerce solution to sign up and pay for their services.

IPsmarx IVR-Switch Module

The IPsmarx IVR Module allows you to enable IVR-Switch for your postpaid or prepaid customers. Using this module, the system will announce the virtual call time, however the real time of the call duration may be different because it will be based on the percentage you have set for minute shrinking. This concept is also referred to as 'minute shrinking'. You can set up the IVR percentage for each destination. For example, if your percentage for a destination "A" is setup at 80%, the call will be disconnected when 80% of announced time is used.

Flexible Welcome Message

This module allows you to customize your own IVR messages and import them in to the system using a .wav or .mp3 file.

IPsmarx E-Store Module

Through the IPsmarx E-Store Module, your customers can buy your Callback Card sign up for a Callback Service account and your web designer can integrate it with your website. We also upload your logo to E-store pages and can customize the interface colors to match your existing website. During the registration procedure, your customers will receive an email, including PIN number, access number and all other necessary information.
This add-on module includes the Online Payment Module and End-User Interface Module.

• Online Customer Registration
• Purchase Callback Cards Online
• Callback Service Online Account Recharge
• User Account Management (users can choose to make their account Pin-less)
• CDR Reporting
• Payment History Reporting
• Online PIN-less Management for both Callback Card and Callback Service
• Check Account Balance
• Manage User Profiles
• Online Speed Dial Management for Home Service users
• Web Callback

Speed Dial Module

With this feature, your Callback Service customers can set up a favorite list, similar to an address book, to make calling their friends quick and easy. You must have the Home Service module to support this feature.

Redundancy

The IPsmarx Callback Card Solution uses MySQL as its database.  If you require a redundant platform, IPsmarx engineers will design and implement a failover/replication structure for your database.  This will require the purchase of an additional service to act as your secondary database in the event of a power outage or other natural disaster.

Auto Recharge/Recurring Billing Module

This module allows your clients to save their credit card information online so when their balance gets low, their Home Service account is automatically recharged. **Note that you should always check with you local authorities regarding credit card procedures. Please consult with your Account Manager for supported payment gateways. This feature is available in the US, Canada, and UK.

Recharge through IVR

For those customers who prefer to recharge their card or home service account over the phone - you can allow them to recharge through the IVR (Interactive Voice Response) system using this module. *Note that you should always check current regulations for charging credit cards before implementing this module. Please consult with your Account Manager for supported payment gateways. This feature is available in the US, Canada, and UK.

Least Cost Routing

Package Billing

H323 Support Module

Additional IVR Languages

The IPsmarx Callback Platform comes equipped with American English IVR messages. Additional IVR messages are available in the following languages:

• Albanian
• British English
• Cantonese
• Farsi
• French
• Greek
• Hindi
• Korean
• Mandarin
• Spanish