Home Service Module

Allow your customers to create an account with you so they can pre or postpay for their usage. They can check their usage report and recharge their account at any time. They will have a local access number to dial when they want to make long distance calls and will never have to enter a PIN because the module has ANI recognition. IPsmarx billing for Residential/Business services provides you a complete toolkit to manage billing, customer and call information related to both prepaid and postpaid service options.

Features include:

• Invoicing for postpaid and prepaid customers
• Optional additional fees such as surcharge or connection fee.
• Online Customer Registration (With the purchase of the E-store Module)

Reseller Management Module

With our multi-level reseller management tool you can create permissions and access levels for your resellers and agents, who can promote your calling and/or home service.

Manage Resellers

You can allow your resellers to log in to a web interface to generate their own PINs, set their own rates, and sign up their customers online. When invoicing a customer, your resellers can issue the invoice with their own company and contact information. You can even allow them to have their own website to sell calling card services online under their own brand. Resellers will also have access to their own CDR and profit/loss reports.

Manage Agents

IPsmarx IVR-Switch Module

The IPsmarx IVR Module allows you to enable IVR-Switch for your postpaid or prepaid customers. Using this module, the system will announce the virtual call time, however the real time of the call duration may be different because it will be based on the percentage you have set for minute shrinking. This concept is also referred to as 'minute shrinking'. You can set up the IVR percentage for each destination. For example, if your percentage for a destination "A" is setup at 80%, the call will be disconnected when 80% of announced time is used.

Flexible Welcome Message

This module allows you to customize your own IVR messages and import them in to the system using a .wav or .mp3 file.

IPsmarx E-Store Module

Through the IPsmarx E-Store Module, your customers can buy your Calling Card sign up for a Home Service account and your web designer can integrate it with your website. We also upload your logo to E-store pages and can customize the interface colors to match your existing website. During the registration procedure, your customers will receive an email, including PIN number, access number and all other necessary information.

This add-on module includes the Online Payment Module and End-User Interface Module.

• Online Customer Registration
• Purchase Calling Cards Online
• Home Service Online Account Recharge
• Supports up to 2 Payment Gateways
• User Account Management (users can choose to make their account PINless)
• CDR Reporting
• Payment History Reporting
• Online PIN-less Management for both Calling Card and Home Service
• Check Account Balance
• Manage User Profiles
• Online Speed Dial Management for Home Service users

Speed Dial Module

With this feature, your Home Service customers can set up a favorite list, similar to an address book, to make calling their friends quick and easy. You must have the Home Service module to support this feature.

Redundancy

The IPsmarx Calling Card Solution uses MS-SQL as its database.  If you require a redundant platform, IPsmarx engineers will design and implement a failover/replication structure for your database.  This will require the purchase of an additional service to act as your secondary database in the event of a power outage or other natural disaster.

Auto Recharge/Recurring Billing Module

This module allows your clients to save their credit card information online so when their balance gets low, their Home Service account is automatically recharged. **Note that you should always check with you local authorities regarding credit card procedures. Administrators must have Authorize.net merchant account and the Home Service module in order to support this module. This feature is currently supported in the United States only.

Recharge through IVR

For those customers who prefer to recharge their card or home service account over the phone - you can allow them to recharge through the IVR (Interactive Voice Response) system using this module. *Note that you should always check current regulations for charging credit cards before implementing this module. Administrators must have Authorize.net merchant account in order to support this module. This feature is currently supported in the United States only.