IPsmarx Home Service Module

IPsmarx billing for Residential/Business services provides you a complete toolkit to manage billing, customer and call information related to both prepaid and postpaid service options. Features include:

• Invoicing for postpaid and prepaid customers
• Low Balance Email Alerts
• Invoicing via Email
• Referral Program + Bonus Points
• Online Customer Registration (With the purchase of E-store)

IPsmarx Calling Card Agent Module:

The IPsmarx Calling Card Agent Module allows you to create and define agent accounts.  Your agents can resell your calling card services.  Agents have their own level of access and they can define their own home service customers by setting up credit limits.  Through the agent management system you can manage all of your agent accounts.

• Web Portal for Agents
• Commission Based
• Agents can sell calling cards
• Usage Reporting
• CDR per customer and per calling card

IPsmarx IVR-Switch Module:

The IPsmarx IVR Module allows you to enable IVR-Switch for your postpaid or prepaid customers.  Using this module, the system will announce the virtual call time, however the real time of the call duration may be different.  This concept is also referred to as ‘minute shrinking’.  You can set up the IVR percentage for each destination.  For example, if your percentage for a destination “A” is setup at 80%, the call will be disconnected when 80% of announced time is used.

IPsmarx IVR Customization Module:

IPsmarx IVR Translation Module:

The IPsmarx Interactive Voice Response prompts are not limited to one language.  You can purchase additional languages enabling your gateway to announce IVRs accordingly.  Available languages include:

• English
• Arabic
• French
• German
• Mandarin
• Persian
• Russian
• Spanish

IPsmarx E-Store Module:

The IPsmarx Development Team will integrate a complete E-Store Module into your existing website.  Through the IPsmarx E-Store Module, your customers can buy your Calling Card or Home Service Products.  We also customize the interface of the module to match it with your existing website.  During the registration procedure, your customers will receive an email, including PIN number, access number and all other necessary information.

• Online Customer Registration
• Purchase Calling Cards Online
• Home Service Online Account Recharge
• Supports up to 2 Payment Gateways
• CDR Reporting
• Online Payment
• Payment History Reporting
• End-User Interface
• E-Invoice Alert
• Online PIN-less Management
• Check Account Balance
• Manage User Profiles
• Bonus Points

IPsmarx PIN-less Calling Card Module:

Allows customers to register their phone number in your system so that when they call, the system automatically identifies them without having to enter a PIN every time a call is placed.

IPsmarx Enhanced System Administration Reporting Module:

Receive daily reports and alerts about your customer’s accounts and get a summarized report of your entire system so you can see what’s going on anytime at a glance.

IPsmarx Database Redundancy Module:

The IPsmarx Calling Card Solution uses MS-SQL as its database.  If you require a redundant platform, IPsmarx engineers will design and implement a failover/replication structure for your database.  This will require the purchase of an additional service to act as your secondary database in the event of a power outage or other natural disaster.