CallShop Overview

IPsmarx has introduced a new line of low cost, functionality rich CallShop solutions which will allow entrepreneurs' quick entry and competitive stay in the rapidly growing VoIP industry. These scalable solutions have speedy and easy setup processes and minimal investment requirements.

Who may take advantage of these solutions?

• New entrepreneurs who would like to get into the highly promising industry of Voice Over IP without hefty investment costs and complicated set-up and maintenance processes.
• Existing Internet Café owners looking to expand their customer base by using their current infrastructure to offer additional services.
• Traditional PSTN CallShop owners wanting to reduce costs and boost profits by simply 'switching' or upgrading to VoIP-based systems.
• Carriers who would like to increase their wholesale traffic and enlist more customers by offering hosted CallShop services.

Typical CallShop Scenarios

Prepaid:

• Customer visits the CallShop.
• Customer pre-pays the operator for the call.
• The operator will then activate a phone booth for the customer using the CallShopVoIP Software.
• The customer will go to the phone booth and dial the destination number.
• CallShopVoIP will record the call details and the corresponding call charges for future reporting needs.

Postpaid:

• Customer visits the CallShop.
• Customer chooses a vacant phone booth and dials the destination number.
• CallShopVoIP keeps track of each phone booth's call details and the corresponding call charges for invoicing and future reporting needs.
• When the customer has completed his/her calls, the operator generates an invoice for the customer's calls.

How Do The Solutions Work?

Stand-Alone CallShop: You Are the Owner of a Stand-Alone CallShop

• A customer places a call from your CallShop by dialing a destination number.
• The CallShopVoIP software running on the operator's PC at your CallShop starts to record the CDR (Call Detail Record) for the call.
• Your gateway sends the call over the internet to the carrier that was configured in the software for the calls destination.
• The carrier routes the call to the destination.
• When the call is terminated the operator's CallShopVoIP will have the complete CDR for that call. It can be used to invoice the customer and any business analysis reporting needs.

Hosted CallShop: You Are the Owner of a Hosted CallShop

• A customer places a call from your CallShop by dialing a destination number.
• Your gateway sends the call over the internet to the carrier hosting your CallShop service.
• This carrier routes the call to the destination and records the CDR for the call in their system.
• When the call is terminated your CallShop's operator logs onto the carrier's website to retrieve the CDR and invoicing information for that call.
• You may also log into the carrier's website at any time to access other features such as define/modify service rates and generate reports.

Advanced CallShop: You are the owner of a carrier hosting CallShop services.

• You have multiple clients hosting CallShop services from you. Each of them has their own gateway configured to yours.
• A call is placed at one of your client's CallShops.
• The call is routed to your Gatekeeper/Gateway and your CallShopVoIP software starts to record the call CDR.
• Your Gatekeeper/Gateway routes the call to the destination.
• When the call is terminated the CallShop client will log into your system through a website to retrieve the CDR and invoice information for that call.
• You will bill your CallShop clients using invoices generated by your CallShopVoIP Software.
• You may also use the software to do many other functions such as define/modify rate and generate reports.

Click here to see the Stand Alone CallShop solution's requirements.

Click here to see the Hosted CallShop solution's requirements.

Click here to see the Advanced CallShop solution's requirements.