|
Stand-Alone Call Shop: You Are the Owner of a
Stand-alone Call Shop
- A customer places a call from your Call Shop
by dialling a destination number.
- The CallShopVoIP software running on the operator's
PC at your Call Shop starts to record the CDR
(Call Detail Record) for the call.
- Your Gateway sends the call over the Internet
to the carrier that was configured in the software
for the calls destination.
- The carrier routes the call to the destination.
- When the call terminates, the operator's
CallShopVoIP retains the complete CDR for
that call. It can be used to invoice the customer
and any business analysis reporting needs.
Hosted Call Shop: You Are the Owner of a Hosted
Call Shop
- A customer places a call from your Call Shop
by dialling a destination number.
- Your Gateway sends the call over the Internet
to the carrier hosting your Call Shop service.
- This carrier routes the call to the destination
and records the CDR for the call in their system.
- When the call terminates, your Call Shop's
operator logs onto the carrier's website to
retrieve the CDR and invoicing information for
that call.
- You may also log into the carrier's website
at any time to access other features such as to
define/modify service rates and generate reports.
Advanced Call Shop: You are the owner of a carrier
hosting Call Shop services.
- You have multiple clients hosting Call Shop
services from you. Each of them has their own
Gateway configured to yours.
- A call is placed at one of your client's Call Shops.
- The call is routed to your Gatekeeper/Gateway
and your CallShopVoIP software starts to record
the call CDR.
- Your Gatekeeper/Gateway then routes the call to
the destination.
- When the call terminates, the Call Shop client
logs into your system through a website
to retrieve the CDR and invoice information
for that call.
- You bill your Call Shop clients using
invoices generated by your CallShopVoIP Software.
- You may also use the software for other
functions such as to define/modify rate and generate
reports.
The CallShopVoIP solution gives the owner
complete control of the system by owning the software
and hardware.
What you will need for each Callshop location:
- Internet access with VoIP not blocked
- IP sip devices
- A PC running Windows
- A callshop operator
What you will need as the administrator:
|
