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  Direct DID

Telecommunications Challenges Solved

The IPsmarx Direct DID Platform enables service providers to address the growing demand for convenient international calling. Now, you can address some of the most prominent telecommunications challenges in the industry.

Challenge #1

A business person has international offices and clients located all over the world and he does not want them to have to dial a long distance number in order to reach him.

Solution

With the IPsmarx Direct DID Platform, you can now offer business people many international phone numbers that are forwarded to one cell phone.

Challenge #2

A client’s mother lives in another country and he does not want to have to dial an access number, PIN, and destination number every time he wants to call her.

Solution

Instead of dialing an access number and then the destination, this client can have a local number that is forwarded directly to his mother’s phone so he will only have to dial one local number anytime he wants to call her. Service providers can offer this service with IPsmarx’ Direct DID Platform.

Challenge #3

A call center in India needs to have toll-free phone numbers for their customers in the US and UK to dial.

Solution

With the IPsmarx Direct DID Platform, service providers can offer a toll free number that is forwarded to a call center in a different country.

Overview

DID (Direct Inward Dialing) is an emerging technology that has created new business opportunities for service providers.  With the IPsmarx Direct DID Solution, corporations and call centers are able to maintain many phone numbers with multiple area codes and have them forwarded anywhere in the world.  For example, a corporation located in Hong Kong, may have a US toll-free number ring at their office for the convenience of their US customers.

Using the IPsmarx Direct DID Solution, calls can be forwarded without routing through an IP phone.  The calls are placed using a landline or cell phone eliminating the need for an IP phone or internet access.

Cost Savings

The price differentiator as compared to true call forwarding is tremendous.  Today, if a client signed up for DID in the US and requested their Telco to forward calls to phone numbers in other destinations every call would be a long distance charge – up to 30 cents or more per minute.  With the IPsmarx Direct DID the call would be remarkably cheaper because the call is being sent through IP infrastructure. 

International Business Solutions

The IPsmarx Direct DID Solution supports multiple DID numbers.  For example, a client could have phone numbers in London, New York, and South Africa all routing to his cell phone in Toronto.  Business professionals on the go need multiple phone numbers around the world and the ability to forward calls to one number.

Call Center Solutions

With customer service call centers located all over the globe, call centers need the ability to offer local numbers to their callers. With the IPsmarx Direct DID Solution, Call Centers streamline their operation by avoiding the need for PSTN gateways and IP phones. They now have the flexibility to route many different DID’s to one call center with no additional hardware needed.