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 IPsmarx Home Service Solution
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The following key features are included in the Basic Home Service Module.
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Prepaid/Postpaid Permanent Account Tool |
This feature allows you to create prepaid and postpaid permanent accounts. The IPsmarx Home Service Module will adjust the customer and account settings based on the user type.
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Flexible Rate Management & Advanced Charges |
Once a rate is defined for each country and city, clients can setup different rounding and free-time for each individual route. Even within one selling package, clients are capable of setting up different free-times, surcharge fees, surcharge times, and rounding charges for their customers. Rates may also be setup for specific days and hours. For example, special rates could be set up for weekends or holidays.
Advanced charges, such as surcharge and connection fees, can be applied to the calling card services. This feature also enables scheduled maintenance periods and maintenance fees for each individual service.
Generally, charges are “after-call” charges. This means that the charge amount will be deducted from the client’s account when the call is terminated. In this scenario, if the client were to use the entire balance, the account deduction would go negative. The IPsmarx Home Service Solution allows for defining upfront charges. In this scenario, the system will deduct the charges before the call is connected.
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Unlimited Rate Tables |
With the Unlimited Rate Table feature, there is no limitation to the number of rate tables you can have. You can also define a rate table for each individual service you provide. The Home Service Module also enables you to import or export your rate tables into an Excel file.
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Multiple Toll-Free & Extra Charges |
| This feature enables you to define additional charges and fees for customers using 1-800 or other toll free numbers. You can set the charges per minute or a flat rate for each call placed. You may also have national and international toll free numbers with different rates for each number. |
Invoicing & E-Invoicing |
This feature is configured to send an email to your customers and attach their invoices. This option can be pre-defined by the customer. Invoices are available in invoice history and in PDF format so you can also print them out and send them via mail.
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Centralized Administration |
This feature allows all administrative and management tasks to be performed through a web portal. Providers can use their own dedicated web portal to check ASR (Average Success Rate), ACD (Average Call Duration), and CDR (Call Detail Record) Reports.
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PIN Authentication
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With the PIN-Based Authentication feature the system has the capability to capture the caller ID of the customer and save it in the database, enabling a PIN-less calling feature. With PIN Authentication, an unlimited number of caller IDs can be assigned to one PIN number, enabling customers’ use of cell, home, and office numbers to use their card. |
Unlimited Carriers, Multiple Carrier, & Fail-Over |
This feature allows for an unlimited number of carriers and enables the carriers to be defined by priority. The VoIP gateway sends traffic to the desired carrier. If the call fails, the system will automatically forward the call to the 2nd available carrier and continue until the call is connected. This feature also offers the capability to define a specific destination to be terminated by one dedicated carrier.
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Carrier Grade Reliability & Compatibility |
The IPsmarx Home Service Solution is compatible with all types of end-point carriers and supports both IP-based (SIP & H323) and TDM (Time-Division Multiplexing) carriers. |
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Profile/Group Based Management |
By creating batch tasks based on defined profiles or groups, providers can deposit, deduct, create, apply discounts, credit, and define points for customers. |
Low Balance Notification |
An email notification can be sent out to customers when their credit goes below a certain amount. It will remind them to recharge their account. Different trigger limits can be defined for individual customers. |
Late Payment Interest Rate |
You can define an interest rate for late payments. If your post-pay customers do not pay their bills on-time, the interest will be applied to their outstanding bill automatically.
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Bonus Points |
You can setup a bonus system for your home service customers. This bonus system can be defined as one-way or two-way. Whenever a customer refers another customer, a pre-defined bonus will be added to the customer’s bonus account. Your customer can claim these bonuses and receive discounts. This feature is optional and you can choose which customers you would like to set up for this service. |
Multiple Administrative Access Levels |
With this feature you can define different users with different levels of access to your system. The account type will be defined by the Administrator who has complete access to the entire application and can change permissions for other users. A customer service account has access to customer accounts and their CDRs (Call Detail Records), but does not have access to the rate or PIN management section. |
Real-time Monitoring and System Alerts |
This monitoring feature provides real-time status of all calls on the system. This feature shows where calls are coming from, which accounts are calling, and the destination of the calls. Additionally, the application shows the terminating carrier. This information provides a complete view of live traffic and status. |
IPsmarx Online Payment Module: |
The IPsmarx Online Payment module allows your customers to pay their invoices via credit card. Credit Card payment options include Master Card, Visa Card, and American Express as well as other payment methods supported by IPsmarx. We offer a wide range of online payment options.
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IPsmarx End-User Interface Module: |
The IPsmarx End-User Interface module acts as an End-User Web-Portal. Using this add-on module, your end-users are able to view their latest account status including:
- Current Customer/PIN balance
- Payment History
- Call Detail Records (Including all dialed numbers)
- Add/Remove/Modify ANI Numbers for PIN-less
- Modify Customer Contact Information
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Comprehensive Reporting |
The IPsmarx Home Service Module provides a wide variety of comprehensive reports including:
- CDR (Call Detail Record) – A complete report that includes PIN, Service, Country, City, Duration (minutes), Final Duration (minutes after rounding), Rate, and Total Cost of each call.
- ASR (Average Success Ratio) – A Quality of Service Based report that shows the average success rate for calls to all or one particular destination or carrier.
- DID (Direct Inward Dialing) – This report enables clients to determine which of the DID (access numbers) are handling most of the traffic.
- Comparison Reports – Using this feature, clients can view and compare data over different time periods.
- Customer Reports – This report allows you to view your customers balance and view suspended customers.
- Advanced Reports – This report allows you to segment by rate plan, country, city and date.
- Calling Card Reports – By running this reporting feature you can check on cards used, expired cards, and active cards.
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High-Level Codec Compatibility |
The IPsmarx Calling Card Solution is compatible with all available codecs supported by the VoIP gateway (G723, G729, G726, & G711). It also supports codec negotiations and is capable of selecting different codecs for different carriers.
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Multi-Gateway Support |
This feature enables clients to have more than one origination gateway. Since gateways are connected via IP infrastructure, they can be geographically separated. This key benefit enables the same PIN to work in more than one city or country and is a cost effective way to have calling cards in geographically separated areas.
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