Least Cost Routing

By taking advantage of automatic Least Cost Routing, carriers can ensure that their calls are always being routed to the lowest cost provider. The IPsmarx solution will automatically scan imported rate tables each time a call is attempted and route the call to the provider with the lowest cost for that specific destination. Advanced carrier selection allows the administrator to select the carriers to be used by the LCR feature.

Invoicing Module

With this flexible invoicing module, carriers can send bills manually or automatically, define the frequency of each bill, and export the invoice to PDF format, Microsoft Excel, or Microsoft Word. The IPsmarx invoice formatting tool allows adminstrators to customize the format of their invoices and with unified invoicing, all services that are offered through the IPsmarx platform can be listed on one invoice.

Advanced RTP Management

Package Billing

Auto-Recharge

E-store

Reseller Managment

With the IPsmarx Unified Reseller Management modules, Administrators can sign up resellers to promote any of their VoIP services. Administrators can define their own reseller program and set permissions, such as sharing or limiting access to the different services they can offer, re-assigning customers to different resellers and allowing resellers to add funds to customers' accounts. There are four types of reseller modules available within the IPsmarx platform, allowing Administrators the flexibility to define their own unique reseller program.

Usage Based Reseller Module

A Usage Based Reseller will get compensated through a commission structure set up by the Administrator. This commission can be based on a percentage or a flat rate or both and the commission can be based on long distance calls as they are placed or at the end of the monthly bill. The Usage Based reseller will be able to login to their own interface to manage their customer accounts, but they can only use the service selling rates assigned to them by the Administrator when registering a new account. Reports like CDR, Commission and Balance report can be also available to them if the Administrator has allowed it. If the Administrator allows it, resellers will be able to see and manage each other’s customer accounts. Resellers can also sign up their own subagents. 


Payment Based Reseller Module

A Payment Based Reseller will receive compensation through commission set up by the Administrator. This commission can be based on a percentage or a flat rate or both and will be applied as soon as the reseller’s customers add money to their account balance. The Payment Based Reseller will be able to login to their own interface to manage their customer accounts; they can only use the service selling rates assigned to them by the Administrator when registering a new account. Reports like CDR, Commission and Balance report can be also available to them if the Administrator has allowed it. If Administrator allows it, his resellers will be able to see and manage each other’s customers’ accounts. Resellers can also sign up their own subagents. 


White Label Reseller Module

Using this module, Rate Based Resellers (white label resellers) have the flexibility to define selling rates for their customers and agents, and their agents are able to define their own selling rates for their customers. This module allows the reseller to set up their own selling rates based on predefined buying rates. The Rate Based Reseller will be able to login to their own interface to manage their customer accounts and create their own service selling rates. Reports, such as CDR, ASR, ACD and Customer Report are also available to them as well as invoicing (as long as the Administrator has this feature enabled). This type of reseller traditionally has their own brand, company name, and logo that is displayed on their own website.  


Pinless Reseller Module

The Pinless Reseller module is available to compliment the Payment Based Reseller module. Resellers can utilize this module to sign up customer accounts or recharge customer’s account balance by just retrieving a customer’s phone number and the number they registered will be automatically assigned to the pinless feature. The pinless reseller module offers the advantage of faster registration for when resellers are located in a fast paced customer service environment, such as a convenience or grocery store. The Administrator will have access to the Pinless recharge report for details about total amount recharged per pinless reseller, profit and other information. 

Reseller E-store

This feature enables your resellers to have their own branded website. They can display their own logo and their customers can use this complete E-commerce solution to sign up and pay for their services.

H323 Support Module

Marketing Tools

Whether it’s creating a new service offering, or implementing a new marketing campaign, the IPsmarx solution streamlines the process, allowing your team to focus on marketing strategy instead of lengthy technical implementation. Our suite of integrated marketing tools empowers your marketing team to create promotions, loyalty & referral programs, service & rate packages, manage email campaigns, offer gift cards, and update your website with the latest news and promotional information – all with just the click of a mouse.

Bonus Points

This application enables your marketing team to define a point system to encourage customer loyalty. For example, they may define that for every $100 spent, customers can receive 5 bonus points that can redeemed for free minutes, similar to frequent flier miles.

Referral Program Management

To encourage customer referrals, this application allows you to reward your customers for referring friends to sign up for this service. Customers who refer friends are eligible to receive a pre-determined number of bonus points that they may redeem for your products and services.

Email Marketing Tool

With our integrated Email Marketing Tool, email marketing campaigns can be easily executed from start to finish. You can segment your customers in to various groups in order to send targeted email messages, send the email campaigns directly from the IPsmarx system, and your customers can safely unsubscribe from the campaign if they choose to.

Message Board

Your Marketing Team can easily display messages to various customer groups on the customer web portal, making it easy for your customers to find out about your latest news and promotions.

Promotion Discount Tool

In conjunction with the IPsmarx E-store, this tool allows you to create competitive ways to position your services, while adding value to your customer’s purchase and driving your online sales. Using this tool, you can create a coupon or a discount equivalent to a dollar value or percentage and asign the coupon or discount to the online services you would like to offer to your customers.

Gift Card Solution

Creating and managing gift cards is easy with our Gift Card Solution. Your customers are also able to redeem gift cards online through our E-Commerce Solution.

Trouble Ticketing System

Our robust ticketing system enables you to manage customer service and support within the IPsmarx platform without the need for a 3rd party application. Your customers can open tickets that can be assigned to various layers (technical support, customer service, sales, etc.) Resellers and agents are also able to open tickets.

Internally, your organization can manage ticket resolution and escalation and also define answers to common questions and email responses that can be saved as templates for efficient response management.

Hunt-Stop & Route Suspension

Multi-Dial Plan Module

With the Multi-Dial plan feature, you can have multiple dial plans that are each assigned to a particular service you offer. For example, you could offer two different tiers of VoIP service - a “Premium” quality service and a “Regular” quality service. Each route is able to offer different qualities, yet remain part of the same overall dial plan. This could also be used when testing new carriers, ensuring live traffic routes are uninterrupted.

Advanced Reporting Module

In addition to the reporting tools that are integrated in our solutions, we also offer the following reports in our Advanced Reporting Module.

Carrier Detail Report

The Carrier Detail Report allows the Administrator to view carrier statistics, to find out how much usage (minute volume) each carrier connects during a specific period of time and also the cost per carrier. This results in a report that shows the profit the carrier is earning.


Dial Plan Report

The Dial Plan Report is a convenient way to search for a code within the system to find out which carriers are connecting. It also provides the carrier rate and your selling rate for that particular code, allowing you to analyze the information before you make a change in your Dial Plan.


Profit and Loss Report

The Profit and Loss Report provides the Administrator with statistics of profit, customer cost and usage, carrier cost and usage, and any loss or profit.


Top Cities Report

The Top Cities Report enables the Administrator or Marketing team to retrieve a list of top countries and cities for a specific period of time. By understanding what your company’s targeted destinations are, you can identify your niche markets and get the data needed to develop successful future marketing campaigns. This information is essential to increase call volume traffic from existing customers or to attract new ones.

Usage Report

The Usage Report allows the Administrator to retrieve the usage and balance for existing customers.

Average Buying Rate Report

The Average Buying Rate Report is an important tool that is used to determine the average buying rate you are paying for each destination you connect calls to. This tool is especially helpful when defining selling rates.