 Technical Support
| IPsmarx understands a service provider's need for reliable and flexible technical support
resources. Such resources are essential to maintaining
systems and providing continued high quality services
to clients. To fulfill this need, IPsmarx
offers its customers a range of technical support
options starting from pay-per-use to 24/7 contracts. |
| We have a designated team of qualified engineers
that addresses technical needs of our customers as they arise. |
| Our technical support services
include but are not limited to the following: |
- Addressing all technical and operational issues
arising in your networks.
- Providing assistance in managing the configuration
of your Gateways and other hardware.
- Addressing and providing technical liaisons with
partner carrier(s) and managing configuration
changes to ensure interoperability between carriers
to limit your downtime.
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Our objective in technical support is to ensure that
we work with you to manage any difficult technical issues
that your current team may not be able to resolve. The
wealth of hardware and software knowledge that we carry
in our NOC is the foundation of our success and
the reason why our customers have excelled in the market.
| To obtain a complete and detailed
list of our technical support services, please e-mail
sales at sales@ipsmarx.com
or fill out an information request
form. |
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